Reminders
Fewer no-shows, and nobody chasing
The messages a clinic knows it should send and never has time for — written once, sent automatically, with a record of every one.
The six
What goes out, and when
Each one can be switched off. Each one is written in your words.
Appointment booked
Right after bookingNamaste Deepa, your appointment with Dr. Mehta is confirmed for Sat, 22 Aug at 11:30 am. — Mehta Family Clinic
Appointment today
30 minutes beforeReminder: your appointment with Dr. Mehta is in 30 minutes. Token A-06. — Mehta Family Clinic
Bill paid
When payment is recordedPayment of ₹700 received. Your invoice is attached. Thank you. — Mehta Family Clinic
Prescription
When the doctor signsThank you for choosing Mehta Family Clinic. Your prescription is attached. Get well soon.
Follow-up due
Two days beforeYour follow-up with Dr. Mehta is due on 28 Aug. Reply or call to book a time. — Mehta Family Clinic
Follow-up today
On the day, only if unbookedYour follow-up is due today and we have not seen a booking. Shall we keep a slot? — Mehta Family Clinic
Your words
Templates you control, with a preview before you save
- Edit any message and see the patient’s version as you type, with real names, times and amounts filled in.
- Emails go out as proper HTML — your clinic name, the invoice or prescription attached, and a small “no reply” line at the bottom.
- A variable you do not use simply disappears; a patient never receives a stray {curly brace}.
- Switch a message off entirely if it is not how your clinic works.
Preview
Namaste Deepa, your appointment with Dr. Mehta is confirmed for Sat, 22 Aug at 11:30 am. — Mehta Family Clinic
Sent on WhatsApp · also available as email
Doing it properly
Consent, opt-out and a record of both
Asked, not assumed
Consent to be messaged is a separate question from booking an appointment, and it is never pre-ticked.
A working opt-out
Every channel carries a way to stop, and stopping takes effect immediately.
A log you can check
What was sent, to whom, when, and whether it was delivered — with the reason when it was not.
What we do not do
Questions
What clinics ask about messaging
Do I have to write the messages myself?
No. Every message ships with sensible wording you can use as it is. If you want your own tone, edit the template and a live preview shows exactly what the patient will see, including their name and time filled in.
Will a patient get the same reminder twice?
No. Each message is recorded once per event per patient, so a retry or a restart cannot send it again.
What about patients who do not want messages?
Consent is asked for separately from the booking, and every message carries a way to stop. Someone who opts out stops receiving them, which is both the law and basic manners.
Is there a limit on messages?
Your plan includes a monthly allowance of WhatsApp and email messages. When you reach it, sending pauses and the log says why rather than failing silently. You can move up a plan at any time.