Help centre
Everything you might need after the first day
Short guides written for the person doing the job — the receptionist at the desk, the doctor between patients, the owner at closing time.
Guides
Pick where you are stuck
First day setup
- Add your clinic details, address and timings
- Add doctors, their slots and consultation fees
- Add your services and prices
- Invite your reception staff and set their role
- Print a test prescription and a test bill
Reception how-tos
- Book a walk-in in under ten seconds
- Find a patient by phone number
- Move someone up or down the queue
- Reschedule, cancel, or mark a no-show
- Put the waiting-room display on a screen
Doctor how-tos
- Call the next patient from the consult screen
- Build a prescription template you will reuse
- Save a favourite drug set with your usual dosing
- Record vitals and see them charted over time
- Sign a prescription and finish the visit
Payments setup
- Decide between your own gateway and Sqavio collecting
- Connect Razorpay: keys, test mode, then live
- Connect Cashfree: app ID, secret, and the webhook
- Add your counter methods — cash, card machine, UPI QR
- Read your wallet and understand a payout
Booking page
- Choose what patients see and which doctors are bookable
- Turn “pay now” on or off
- Put the link on Google Business and WhatsApp
- Point your own domain at the page
Billing and subscription
- See your plan, its limits and your usage
- Change plan, and what happens mid-cycle
- Download your Sqavio invoices
- Export your clinic data
- Cancel, and what happens next
These guides are being written up one by one
Every topic listed here is something the product does today, and support will walk you through any of them right now. We are publishing the written versions as we go rather than posting placeholder pages that answer nothing. If you need one urgently, ask and we will send it to you first.
Talk to support
Write to [email protected] with your clinic name and what you were doing when it went wrong. We answer Monday to Saturday, 9:30 am to 7:00 pm IST. Clinic plans and above also get priority support on WhatsApp.
Account settings, plan and usage live inside the product under Settings. If you are already signed in, go to your clinic.
Not a customer yet?
See the whole thing working on a call before you commit to anything.