Terms of Service

These terms are between SQABY Technologies (“Sqavio”, “we”), registered at ⟨to be added: full postal address of the registered office⟩, and the clinic, practice or individual practitioner that subscribes (“you”, “the clinic”).

By creating an account, subscribing, or using Sqavio Doctor, you accept these terms and the Privacy Policy, Acceptable Use Policy and Data Processing Agreement, which form part of this agreement. If you accept on behalf of a clinic, you confirm you are entitled to bind it.

Access to Sqavio Doctor over the internet for the plan you subscribe to: appointments and queue, prescriptions and records, billing and payments, a public booking page, and the messaging allowances your plan includes.

We improve the product continuously. We may add, change or remove features, but we will not materially reduce the core capability of your plan during a paid term without telling you, and if we do you may cancel and receive a pro-rata refund for the unused period.

Each plan states its limits — doctors, staff logins, and monthly WhatsApp and email allowances. Limits are enforced in the product and are shown to you before you hit them. Exceeding a limit does not delete anything; it refuses the action with an explanation, and moving up a plan releases it immediately.

Current plans, prices and limits are on the pricing page. If that page and these terms ever disagree, these terms govern.

Billing cycle

Monthly or yearly, in advance, as you choose at signup.

Auto-renewal

Subscriptions renew automatically at the end of each cycle until cancelled.

Taxes

All prices are exclusive of GST, currently 18%, which is added to your invoice.

Upgrades

Take effect immediately; you pay the difference for the remainder of the cycle.

Downgrades

Take effect at the next renewal, so you keep what you have already paid for.

Failed payment

We retry and tell you. Continued non-payment leads to suspension as described below.

Cancellation and refunds are dealt with in the Refund & Cancellation Policy.

We may change subscription prices. If we do, we will give you at least 30 days’ notice by email before the change applies to you, and it will only ever apply from your next renewal — never in the middle of a term you have paid for.

If you do not accept a new price, cancel before that renewal and you will not be charged it. Continuing to use the service after the notice period is acceptance of the new price.

You own everything you and your staff put into Sqavio Doctor — patients, prescriptions, billing records, your booking page content. We claim no ownership of it and we do not sell it.

You grant us the limited licence needed to host, process, back up and display that data so we can provide the service to you, and to support you when you ask. Nothing more. The DPA sets out the detail, including our obligations as your processor.

You can export your data while your subscription is active. After cancellation we retain it for 30 days so you can export or reactivate, then delete it from live systems, with backup copies ageing out within a further 60 days.

This is the section that matters most in a clinical product, so it is written plainly.

• Clinical decisions are yours. Every diagnosis, prescription and piece of advice is the professional act of the registered practitioner who makes it. Sqavio records and formats; it does not suggest, check or decide. See the medical disclaimer.
• Patient consent is yours to obtain. You are the data fiduciary for your patients. We present notices and record answers on your behalf; obtaining valid consent remains your duty.
• Your registrations and compliance. Medical council registration, clinical establishment registration, GST, and any rules that apply to remote consultation are yours to hold and follow.
• Your accounts. Keep logins to the people entitled to them, remove staff who leave, and tell us promptly if you think an account has been compromised.
• Accuracy of what you enter. We cannot know that a phone number or a dose was typed wrongly.

Where you connect your own Razorpay or Cashfree account, the contract for those payments is between you and that gateway. We pass instructions and record results; we never hold that money.

Where you ask Sqavio to collect on your behalf, we receive patient payments as your agent and pay them out to your registered bank account, less the platform fee shown against the payout, on the schedule published in the product. We are not a bank, we do not offer credit, and we do not hold your funds beyond what settlement requires.

Refunds to a patient are your decision and are made from your side. Whether a consultation is refundable is between you and your patient, not between you and us.

We aim to keep the service available at all times and publish our commitments in the SLA. We do not promise the service will be uninterrupted or error-free: planned maintenance, third-party failures and events outside our control happen.

Keep a way to run your clinic for an hour without us. Any sensible practice already has one.

You may cancel at any time from inside the product; the Refund & Cancellation Policy says what happens to the current period.

We may suspend an account for non-payment after notice and a reasonable chance to fix it, or immediately for a serious breach of the Acceptable Use Policy or where continuing would break the law or put other clinics at risk. Where we suspend, we tell you why and what would restore it.

On termination you keep the export rights in the “your data” section above. We do not hold data hostage over a billing dispute.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Subject to that, neither side is liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss of anticipated savings; and our total liability arising out of this agreement in any twelve-month period is limited to the subscription fees you paid us in that period.

We are not liable for clinical outcomes, for decisions taken on the basis of records in the product, or for data you or your staff entered incorrectly.

You will indemnify us against claims arising from your use of the service in breach of these terms or the Acceptable Use Policy, from your clinical practice, or from your failure to obtain a consent you were required to obtain. We will indemnify you against a third-party claim that the software itself infringes an Indian intellectual property right.

This agreement is governed by the laws of India. The courts at New Delhi have exclusive jurisdiction.

Before either of us starts proceedings, we will each raise the issue in writing and give the other 30 days to resolve it. Most disputes end there, and it is cheaper for both of us.

We may update these terms. For a material change we give at least 30 days’ notice by email to account owners, and the change applies from your next renewal. If you do not accept it, cancel before then. The version in force is always the one published here, with its date.